Application Support Specialist, Information and Communications Technology
Primary Purpose: To ensure the smooth running and operation of a portfolio of applications in support of the college and the university mission and core values. The primary scope of this position is support of the applications used by the college including but not limited to curriculum management systems (i.e. One45), computer-based exams and invigilation (i.e. Examsoft), learning management systems (i.e. Canvas), SharePoint and others. This will be achieved by providing front‐line applications support to a broad range of stakeholders including students, faculty and staff. This position will manage user accounts (creation, modification, and cleanup), investigate and troubleshoot user issues pertaining to the college applications, escalate problems, and collaborate with other support specialists, business analysts, product analysts and others to develop solutions for complex technical issues. The incumbent will develop and document best practices and analyze bridge solutions for more permanent solutions to increase efficiency and end‐user satisfaction.
Nature of Work: The Application Support Specialist works collaboratively with diverse groups of stakeholders across the college, ICT and the university. Some engagements may include partners from Saskatchewan Health Authority and other organizations.
This position involves extensive computer use and is embedded in a team environment. Some scheduled work may involve evening and/or weekends, before and after hours, occasional travel and classroom support. This position functions within a fast‐paced environment with competing demands that require initiative, time management, problem solving and the ability to work under pressure with minimal supervision. The candidate will provide training to individuals, small and large groups as needed. The candidate must assess the learning needs through discussion and observation and customize training to suit the needs of the stakeholders (faculty, staff and students).
The University of Saskatchewan values diversity and Indigenous engagement is a strategic priority. In support of this priority, this position will actively engage in learning to develop an understanding of diverse perspectives and how to incorporate equity, diversity and inclusion into their work.
Accountabilities:
- Support a portfolio of applications by analyzing, troubleshooting and resolving user issues
- Ensuring a high level of customer service with large and diverse stakeholder groups
- Understand the user(s), their role(s), general capabilities and limitations and work to develop proactive measures to resolve issues such as training and handbooks
- Ensure all work is completed with a process improvement mindset and adherence to the university policies, procedures and standards
- Ensure service level commitments are met and maintained
- As a member of the team, actively contribute, share and document findings and experiences with team members
- Maintain proficiency and technical expertise
- Perform seasonal maintenance of systems including user accounts (creation, modification) and course builds, data uploads, reports and other function as necessary
- Document client requests, solutions, best practices and procedures to evaluate and analyze for trends and proactive ways to prevent future incidents
- Contribute to the development and maintenance of standards, procedures
- Report on progress, status of issues and ongoing problems and projects
- Liaise with vendors and ICT to resolve complex problems
- Contribute to and maintain self-service programs which include lessons learned, help systems and knowledgebases to allow users to resolve their own issues
- Additional projects as assigned and required
Qualifications:
Education: A post-secondary degree specializing in information technology, educational technology or equivalent training and experience.
Experience: Two or more years of direct experience as an IT support to clients within a University or corporate Support Services/Service Desk setting is preferred. Extensive experience in supporting and troubleshooting issues under Windows OS, Macintosh OSX, and/or Unix/Linux and using various browsers. Preference will be given to those with University of Saskatchewan information technology support experience and knowledge or experience using ITIL in a support environment. Previous experience with curriculum and other academic applications would be considered an asset.
Skills: Excellent customer service skills coupled with demonstrated written and verbal communication skills; proven ability to analyze and troubleshoot IT problems; ability to accurately convey technical information to non‐technical clients; technical aptitude for acquiring new knowledge and developing skills to support an ever‐evolving suite of tools and services; and the ability to calmly and efficiently address client technical difficulties. Ability to research a wide range of IT incidents and requests as required. Keen attention to detail.
Department: ICT Enterprise Solutions
Status: Permanent
Employment Group: ASPA
Full Time Equivalent (FTE): 1
Salary: The salary range, based on 1.0 FTE, is $53,091.00 - 82,954.00 per annum. The starting salary will be commensurate with education and experience.
Salary Family (if applicable): Information Technology
Salary Phase/Band: Phase 1
Posted Date: 1/21/2026
Closing Date: 2/10/2026 at 6:00 pm CST
Number of Openings: 1
Work Location: May be eligible for hybrid work under the terms of USask's Alternative Workspace Guidelines
The successful applicant will be required to provide the following current verification(s) where 'Yes' is indicated below. Further information is available at: https://careers.usask.ca/tips-for-applying.php
Criminal Record Check: Yes
Driver's License and Abstract Check: Not Applicable
Education/Credential Verification: Not Applicable
Vulnerable Sector Check: Not Applicable
The University of Saskatchewan aspires to be what the world needs and embraces equity, diversity and inclusion as foundational to excellence and innovation. We actively seek to create a welcoming environment where all individuals feel empowered to thrive, contribute, and grow. Applications from equity-deserving groups are encouraged as part of our ongoing efforts to reflect the diversity of the communities we serve: EDI Framework for Action.
We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the deybwewin | taapwaywin | tapwewin: Indigenous Truth policy and the Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation.
The University of Saskatchewan provides an accessible and inclusive workplace. Should you require support through any stage of the recruitment process, please contact Human Resourcesfor assistance.
