Parks Information Officers and Lead Information Officer

Government of Alberta • Slave Lake District, AB • 6d ago

Job Information
Job Title: Parks Information Officers and Lead Information Officer
Job Requisition ID: 78405
Ministry: Forestry and Parks
Location: Slave Lake District, North Region: Marten River Campground, Lesser Slave Lake Provincial Park, Hilliard’s Bay Campground, Hilliard’s Bay Provincial Park
Full or Part-Time: Full-Time
Hours of Work: 40 hours per week
Permanent/Temporary: Temporary – Wage, Seasonal
Scope: Open Competition
Closing Date: Open Until Suitable Candidate Found
Classification: Administrative Support 2 (AS2) / Administrative Support 3 (AS3)
Salary:
Administrative Support 2 (AS2) based on 40 hours per week: $23.79 - $26.76 per hour
Administrative Support 3 (AS3) based on 40 hours per week $23.28 - $29.46 per hour

In addition to regular wages, regular Wage employees receive 11.6% in lieu of benefits and vacation leave:
• 5.6 percent of regular wage earnings instead of paid holidays
• 6 percent of regular wage earnings instead of annual vacation pay

In addition to the regular wages and the additional pay in lieu of benefits and vacation, regular wage employees are entitled to shift premium pay:
• $3.25 per hour for weekends and holidays
• $2.75 per hour for evenings

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.

For more information about the Ministry of Forestry and Parks, visit our website at: https://www.alberta.ca/forestry-and-parks.

To see the geographic area of North Region, download pdf: alberta-parks-protected-areas-provincial-map.

Role Responsibilities

The Information Officer (IO) duties include the day-to-day operations at the registration booth/concession. Their responsibilities include, but are not limited to, providing exceptional front-line customer service while registering campers and delivering information around park activities, regulations, and nearby amenities. IOs are expected to provide a welcoming and inclusive environment for all visitors in-person, over the phone or online. Information Officers need to have strong time management skills, attention to detail and work well under pressure. They must also possess strong conflict resolution skills to manage customer complaints and facilitate feedback.

NOTE: These positions work full-time in the campground registration booth.

The Lead Information Officer position has a combination of duties by assisting the team responsible for running daily operations of the park facilities such as the district office, registration booths, camp stores and concessions. This position's primary purpose is to provide a front-line contact for Alberta Parks by providing excellent customer service, and current and effective information delivery. In addition, this position also provides support to the Area Administrator thru revenue tracking and reconciliation along with various administrative tasks. The Lead position focuses on higher level administrative and leadership tasks, assist in scheduling, staff training, visitor concern management, on-site troubleshooting, retail inventory management, cash reconciliation, and reporting.

We are currently looking to hire:
• 1 Lead Information Officer (Lead IO)
• 3 Information Officers (IOs)
• 1 Information Officer (2-month position only)

As an Information Officer (AS2), duties and responsibilities include but are not limited to:

Administrative Duties
• Record necessary safety, accident or wildlife occurrence information on reports and ensure they are delivered to the appropriate member of staff in a timely manner. Maintain lost and found records; tag and organize found items in an efficient manner.
• As directed by the Supervisor, assist in the distribution of information-based communications such as posters, brochures, program advertisements, throughout the park.
• Maintain and improve knowledge of relevant recreational and tourist opportunities to respond to in-person and telephone/email requests for information on recreational activities, facilities, public safety issues, tourism and travel opportunities and provide area orientation.

Continued Role Responsibilities

Business Operations (Booth, Camp Store, Concession)
• Acquire understanding and ability to use all functions of the AspiraOne system in order to register campers, process changes, and/or check-out dates, cancel reservations, complete check-outs, record reservations and processes payments or refunds using the system.
• Ability to operate a cash register and point of sale machine, ensuring floats and cash outs are accurate and balanced.
• Ensure building security through effective opening and closing tasks/procedures, ensuring facilities are kept clean, organized, secure, and safe at all times, reporting maintenance issues immediately.
• Ensure hours of operation are communicated to visitors and facility is open during scheduled hours.
• Retail sales of product and services which include firewood, concession items, ice and ice cream, and rentals (where applicable).
• Responsible for inventory management and control – restocking of merchandise, general tidying and informing supervisor of any items that are low in stock.
• Review and reconcile revenue for daily cash-outs and accurately enter date into Excel workbooks.

Customer Service and Communication
• Provide exceptional customer service as the first point of contact for day users and overnight campers – greet and welcome all visitors in a friendly, approachable, and professional manner.
• Strong communication skills when working with visitors and coworkers, and an ability to interact in a friendly, informative, diplomatic, adaptable and professional manner.
• Provides accurate, concise and relevant information to park users regarding park facilities, services, activities, tours, directives, policies and regulations, as well as regional tourism opportunities and services.
• Receives, responds and manages all customer service emergencies, issues, complaints, concerns and other feedback in highly professional and appropriate manner, including referrals to other appropriate departments, as required such as caretaking, maintenance, and visitor services, and following up on any such actions as required.
• Assisting and working closely with other parks program streams as required to ensure operational and visitors’ needs are met. (Park Rangers, Conservation Officers, Maintenance, Visitor Engagement and other Visitor Services Staff).
• Identifies and reports any issues or concerns with the reservation system, tills, POS, equipment, supplies, etc. in a timely manner to supervisor.
• Become a park specialist with detailed and accurate knowledge of all park areas, natural/cultural history, programs, and conditions (trails, water quality, weather, etc.) in order to assist the public with current information.

Please click on this link to view the job description for Information Officer (AS2).

Continued Role Responsibilities

As the Lead Information Officer (AS3), primary duties include assisting with and performing AS2 duties in addition to some front-line administrative and supervisory tasks such as:

• Coordinate day-to-day tasks of the team and ensure daily procedures are followed.
• Provide ongoing support to IOs through regular check-ins on progress, one-on-one training, and seasonal performance reviews - empower IOs to be independent in their roles by setting clear expectations and processes for decision-making.
• Work with Supervisor to coordinate IO work schedules.
• Communicate effectively when working with visitors, staff and coworkers in a friendly, informative, diplomatic, adaptable and professional manner.
• Place orders for booth and store inventory (where applicable) to ensure the proper supplies are available prior to busy campground times.
• Maintain and improve knowledge of relevant recreational and tourist opportunities to respond to in-person and telephone/email requests for information on recreational activities, facilities, public safety issues, tourism and travel opportunities and provide area orientation.
• Support the distribution of information-based communications such as posters, brochures, program advertisements, throughout the park.

Please click on this link to view the job description for Lead Information Officer (AS3).

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Agility – You must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs.

Drive for Results – This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services and pay attention to detail, be proactive, and demonstrate good work ethics.

Develop Self and Others – You must be able to proactively learn about the needs of park visitors, reflect on public interactions to identify areas of improvement and create a shared learning environment to lead the delivery of top level customer service; have the willingness to cross-train for other areas or duties such as occasionally assisting the maintenance staff.

Build Collaborative Environments – You have the ability to promote collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue using excellent interpersonal and communication skills with a positive and inclusive attitude.

Systems Thinking – This position is one component of a larger work environment that includes other program areas. It is important to understand how the position contributes to achieving broader Alberta Forestry and Parks goals and outcomes.

Creative Problem Solving – Occasionally challenges arise, and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions and need to be able to use a wide range of communication, problem-solving skills to promptly and professionally address issues.

Qualifications

Education and Experience required:

Information Officer (Administrative Support 2)
• High school diploma

Equivalency:
• Directly related experience considered on the basis of one year of experience for one year of education.

Additional requirements to be successful in this role (The listed conditions are not required at time of application but must be provided/verified prior to start date):
• English language proficiency
• Available to work weekend and evening shifts during the season
• A valid, unrestricted Alberta Class 5 driver’s license or an equivalent Canadian license.
• Criminal Record Check
• Recognized valid Standard First Aid certificate with CPR certification
• Strong computer skills including Microsoft Office (Excel, Word, Outlook and Publisher)

Assets
• Strong customer service skills.
• Outgoing, friendly personality that enjoys working with public in a team atmosphere.
• Knowledge of Alberta Parks and direct experience with Reserve.AlbertaParks.ca.
• Familiarity with campground operations, park regulations, campground etiquette and surround Park amenities.
• Ability to work both independently and in a team setting.
• Independent problem solving and adaptability.

Continued Qualifications

Lead Information Officer (AS3):
• High School Diploma and one year of retail, supervisory or leadership experience and customer service experience.

Equivalency:
• Directly related experience or education considered on the basis of one year of experience for one year of education OR one year of education for one year of experience.

Additional requirements to be successful in this role (The listed conditions are not required at time of application but must be provided/verified prior to start date):
• English language proficiency.
• Knowledge of Alberta Parks and direct experience with Shop.AlbertaParks.ca.
• Available to work weekend and evening shifts occasionally during the season.
• Strong computer skills, including Microsoft Office (Excel, Word, Outlook, and Publisher).
• Familiarity with campground operations, park regulations, campground etiquette and surrounding park amenities.
• Current Standard First Aid and CPR Level "C"/AED Certificate.
• A valid, unrestricted Alberta Class 5 driver’s license or an equivalent Canadian license.
• A minimum 3-year Driver's Abstract.
• Criminal Record Check.

Assets
• Familiarity with campground operations, campground etiquette and surrounding Park amenities.
• Experience with Shop.AlbertaParks.ca and/or AspiraOne.
• Experience in customer service, cash handling and/or administration.
• Well-developed interpersonal and communication skills.
• Independent problem-solving and adaptability.
• Current Standard First Aid and CPR Level "C"/AED Certificate.
• Previous supervisory or leadership experience for Lead Information Officers.

To succeed in this role, you should also possess:
• Strong written and verbal communications skills to clearly communicate with the public.
• Available to work weekend and evening shifts during the season.
• Strong computer skills, including Microsoft Office (Excel, Word, Outlook, and Publisher).
• Customer service, retail and cash-handling experience and/or administration experience.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Terms of Employment
• Fulfil seasonal contract (anticipated May 2026 - September 2026).
• These positions are based on a 40-hour work week, dependent on operational needs.
• Evening and weekend work will be required. A premium is paid for these shifts.
• Access to reliable transportation to and from place of work.
• These positions may require some outdoor work in a variety of weather conditions.
• Adherence to Alberta Parks Uniform Policy.

Information Officers and Lead Information Officers may encounter emotionally challenging situations, participate in conflict resolution, interact with irritated or difficult visitors or provide support during emergencies events or incidents. Applicants should be prepared to manage these circumstances with composure, sound judgment, and effective communication skills. Support resources are available through our employee assistance programs.

Any initial costs associated with obtaining required documents/checks as noted will be the responsibility of the candidate. However, some reimbursements may occur. Interview travel expenses will not be reimbursed. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Instructions for your Resume:
• Include date ranges (month and year) associated with all education and work experience – we are unable to assess resumes without this information.
• Indicate whether your work experience was casual, part-time or full-time.
• Example: Camp Counsellor: Jan 2016 – June 2019 (PT, 3 eight-hour shifts per week).

What We offer:
• Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Positive workplace culture and work-life balance.
• Mentorship Programs.

Resources for applicants:
• https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx
• https://www.alberta.ca/alberta-public-service-hiring-process.aspx
• https://alis.alberta.ca/look-for-work/

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Alba Ngjelo at [email protected].