Southern Alberta is looking to recruit the following for the 2026 summer season:
• 4 - 5 Lead Information Officers (AS3) for Lethbridge District and Pincher Creek District
For All Positions, you will:
• Provide exceptional customer service as the first point of contact for visitors. Greet and welcome them in a friendly, approachable, inclusive and professional manner.
• Maintain and improve knowledge to provide accurate, concise and relevant information, whether in-person, by telephone or via email, on recreational activities, park facilities, services, park programs, public safety issues, tourism and travel opportunities, directives, policies and regulations.
• Receive, respond and manage all customer service issues, concerns, complaints, emergencies, and other feedback professionally and appropriately; escalating these to other departments, such as park rangers, caretaking, maintenance, visitor engagement, visitor services, or your supervisor, as required.
• Assist and work closely with other departments as required to ensure operational and visitor needs are met; e.g. assist maintenance/caretaking for light shower building cleaning or light campsite garbage removal; assist visitor engagement with program set-up and teardown.
• Identify and report any issues or concerns with the reservation system, tills, POS, equipment, supplies, etc. in a timely manner to your supervisor.
• As directed by the Supervisor, assist in the distribution of information-based communications such as posters, brochures, maps and program advertisements
• Record and report statistics as directed by your supervisor.
• Become a Park specialist with detailed and accurate knowledge of all park areas, natural/cultural history, programs, and conditions (trails, water quality, weather, etc.) to provide the public with current information.
• Record and report necessary safety, compliance, accident, or wildlife occurrences.
• Complete all required online, in-person, and on-the-job training.
• Complete all required Occupational Health & Safety inspections.
• Complete personal performance agreements.
